Return Policy:

At CostumeCanvas, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

  1. Eligibility for Returns:
    • Items must be returned within 3 days of the delivery date.
    • The item must be unworn, unwashed, and in its original condition with all tags attached.
  2. Initiating a Return:
    • To initiate a return, please contact our customer service team at [contact email/phone number] to request a Return Authorization (RA) number.
    • Please include your order number and reason for return in your communication.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
    • We recommend using a trackable shipping method and insuring the package for your protection.
  4. Refund Process:
    • Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
    • Refunds will be issued to the original form of payment within [X] business days of receiving the returned item.
    • Please note that original shipping charges are non-refundable.
  5. Exchanges:
    • At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  7. Final Sale Items:
    • Final sale items are not eligible for returns or exchanges unless they are damaged or defective upon receipt.
  8. Exceptions:
    • We reserve the right to refuse returns that do not meet our return policy criteria or are received after the 3-day return window.

Our goal is to make the return process as simple and convenient as possible for our customers. If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team for assistance.